Generals

Do you offer any activities?

During the months of July and August Verneda offers children activities at the facility with a person who works as an entertainer. Besides, we offer life music in August, tasting diners in summer, some shows like clowns, and guided free excursions for our customers.

Is there a swimming pool in Verneda?

There's an outdoor heated swimming pool during the summer time, in coincidence with the restaurant.

Are pets allowed?

Yes, they are allowed and welcome! The Verneda is an Animal Lovers' establishment. At the moment of booking, this fact must be told to the, thus in the accommodation Hu-marau they're not allowed to come, but in some other accommodations more than one pet is allowed to come. This service has an extra charge. At the campsite area they're also welcome and there's an extra charge too.

We ask the owners of the animals to contribute to the cleanness of the Verneda. Please, if the dog makes his needs in the establishment, we beg you to collect them. The pet must never be alone, neither in the emplacement nor in the accommodation. Coexistence between customers and pets is essential at the Verneda. Try to avoid bothering the neighbors. Thanks for your collaboration.

They are allowed to come to any place of the establishment except in the swimming pool area, because of hygiene rules. At the restaurant area they may have access to the terraces with this purpose.

Dogs must be kept on a leash?

Yes, they must. And they must always be accompanied by their owners.

Is there a place where dogs can relieve themselves?

No, there isn't. But there are plenty of trails where they can do so. Cleanliness and re-spect for the others are required.

Is there a night guard at Verneda?

Yes, there's a night guard during the months of July and August from 21h to 8h. There's also an emergency phone number provided which is written in different placards along the campsite.

Is there public transport to Verneda?

The bus stop is located 500m from Verneda, at the roundabout called Pont d'Arròs.

If I can't come to the Verneda will the money be refunded?

If you're on the need of cancelling the reservation at Verneda, check here our cancellation policy: 

Bungalows: https://www.campingverneda.com/en/condiciones-de-reserva

Campsite: https://www.campingverneda.com/en/condiciones-de-reserva-parcelas

Is the Verneda open at winter?

Yes, the accommodations Cabana, Bordeta Luxe, Borda Suite and Humarau are open dur-ing holidays and weekends until Easter. From Easter on, Verneda opens every day, and the tents, caravans and vans may use the camping area until October the 12th.

May I have visits during my stay? Does it have any extra cost?

Yes, you are allowed to have visits. We consider a visit any registration of a person not declared in the reservation after check-in is made. Any stay of more than 2 hours is considered a visit. In this case, the corresponding fee must be paid at reception to gain access to certain services. For security and privacy reasons, all visits must be registered at reception accompanied by one of the occupants of the contract who authorises them. Visiting hours are from 09h to 20h.

Is it possible to make a barbacue?

Yes, due to current regulations it must only be used with charcoal.
Each bungalow area has a communal barbecue.
The camping area also has two communal areas.

Is there hot water?

Yes, there's hot water at the restrooms and to clean the dishes. 

Is there WIFI?

Yes, it's included on your stay. 

Is there a supermarket?

Yes. We have a mini market, located at the reception with its same opening hours. It has It has basic products, camping gas, hygiene products, drinks, snacks...
In high season, we have fresh and local products.
Bread and pastries are available on request in low season. During high season, we have bread all day long.

Is the water at the campsite drinkable?

Yes, the water supplied at Verneda is drinkable. 

Are there recycling bins?

Yes, the campsite has two separate collection points, the main one at the entrance to the campsite. 

Accommodations

Are bed sheets and towels included in the price?

Bed sheets and towels are included in the accommodation's price. We'll change them every 7 days under petition. Extra changes have an extra fee. 

At what time can the check-in and the check-out be done?

The check-in is usually at 16h30m. Depending on the year's season it can be at a different time, in accordance with the occupancy. Even if arriving out of the reception schedule we can arrange it, so that it doesn't mean any impediment. All these kind of exceptions must be notified to the reception staff in order to find an appropriate solution. The check-out time is at 12h, but depending on the next bookings it's possible to set it later, previous notification required and extra charge for late check out.

Is the cleaning service provided? The accommodation must be cleaned before the check-out?

Verneda offers its accommodations with a rental contract; therefore, the occupant can live in them as if being at the own home. Thus, on the check-out day it must be clean and tidy by means of the occupant. The kitchenware and crockery must be kept clean and the bungalow free of rubbish.

Are there meals included in the price?

In Verneda there's a restaurant opened from June the 21th until September the 8th. All the accommodations have a kitchen. So that service isn't included in the price. But the meals can be supplied at the restaurant in summer.

Are there coffee maker, dishes, tableware, etc., in the accommodation?

In the accommodations there's everything required to cook and eat. In Verneda's website you'll find all lodging's inventory, where you can see what kind of coffee maker you'll find at every accommodation.

Are there blankets and pillows in the lodgings?

The lodgings are furnished with blankets, bedspreads and pillows.

Are the accommodations heated?

All lodgings are heated and the heating is included in the price, except in summer.

Are there amenities on the acommodation?

Personal hygiene products are not included.

Is there a hairdryer at the bungalow?

There is not a hairdryer at the bungalow, but you can ask for it at the reception (under availability)

How many cars can I take with me?

There's one car included at your reservation. It can only be parked in the are designated for this use

How is the security deposit managed?

At the moment of check-in, a 150€ block is made on a credit card. This block is used to cover any possible damage that may be caused in the accommodation during your stay. This block will be returned after your departure and after the Verneda team has checked it. The conditions for the full refund are:
- The accommodation must be left free of rubbish
- No damage to the accommodation or furniture.
- No smoking in the accommodation
- The kitchenware must be clean
- The accommodation must be returned in the same condition as when it was handed over.
Otherwise, Camping Verneda Mountain Resort reserves the right to deduct:
-60€ for the state of cleanliness of the accommodation. 
-30€ for smoking inside the accommodation.
- Part or all of the deposit for any possible damage.

Emplacements

Do the emplacements have electricity and water?

All emplacements have electricity (which isn't included at the price) but not water. How-ever, there are sources in all emplacements' areas.

Are emplacements provided with shadow?

Although there are a lot of trees all over the camping area, which provide nice shadow, depending on the area where you are placed, there might be more or less shadow.

May I book a concrete emplacement?

We don't make bookings of a concrete emplacement, but we try to satisfy your priorities. We cannot guarantee it beforehand. 

Can I leave my car at the camping parking?

The pitch includes a vehicle and it must be parked on your pitch.
The parking next to the reception is exclusive for the restaurant.

How many vehicles can I access with?

The pitch includes a camping unit, inside of it, one vehicle. In case there's more than one at the same pitch, it'll be considered an extra and should be communicated to the reception at check-in time.

Which is the difference between the pitches?

The difference between the 3 pitches types we have is its size. You can see them here.

Is there a minimum stay for making a reservation?

In star season, there's a minimum stay of 5 nights to make a booking in advance. Without booking there's no minimum stay. 
We recomment you to ask us by phone call if the availability doesn't fit you.
There's no minimum stay for the rest of seasons.

If we are a group, can we be together?

You can indicate it at the comment section while making the booking and we'll try to make it. We cannot guarantee it beforehand because its under availability.

Do you have refrigerators for rent?

Yes, we have two types. Ones located in front of the toilets and can be requested when booking (subject to availability). And the other ones that are bigger and can be brought to the pitch, are under request contacting directly to the reception

Can we hang ropes on the trees?

Unfortunatelly, it is not possible to hang anything to the trees as we explain on the campsite regulations.